Responsible Gaming
at extrabet
Gambling on extrabet is meant to be an enjoyable, entertaining experience — nothing more, nothing less. We provide every player in Bangladesh with the tools, information, and direct support needed to keep that experience healthy, balanced, and well within personal limits. This page explains all the safeguards we have in place and how to use them.
extrabet provides six built-in safety tools — all free, all instant to activate, all designed to keep gambling enjoyable and in control.
Set a daily, weekly, or monthly cap on how much you can deposit into your extrabet account. Limits take effect immediately and cannot be raised without a mandatory 72-hour cooling-off period.
Define the maximum amount of time you want to spend on the platform in any single session. Once your limit is reached, you will be automatically logged out and reminded to take a break.
Step away from the platform for a defined period — from 24 hours up to 6 weeks — without permanently closing your account. Your account is locked for the duration you choose, no exceptions.
Request a long-term self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion from extrabet. During exclusion your account is frozen and you will not receive any promotional communications.
Request a detailed statement of your gaming activity — deposits, withdrawals, wins, losses, and net position — for any period. Reviewing your activity regularly is one of the most effective ways to stay in control.
Enable on-screen reminders that appear at regular intervals during your session — every 15, 30, or 60 minutes — to show you how long you have been playing and how your balance has changed since you logged in.
1. Our Commitment to Responsible Gaming
At extrabet, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that every player deserves to enjoy cricket betting, slots, live casino, and all other games on our platform in a way that is safe, sustainable, and genuinely entertaining. We have made a deliberate investment in tools, procedures, and trained support staff whose sole purpose is to protect player wellbeing.
This commitment extends to every player accessing extrabet from across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Cox's Bazar. Regardless of where you are, the full suite of responsible gaming tools described on this page is available to you at no cost, at any time, with immediate effect.
We recognise that for a small number of people, gambling can become problematic. Problem gambling is a genuine health concern, not a character flaw, and extrabet takes it seriously. We monitor account activity for patterns that may indicate gambling harm and will proactively reach out to players showing concerning behaviour. We also cooperate fully with players who wish to restrict or end their relationship with the platform.
Our guiding principle: Gambling on extrabet should always feel like entertainment — something you choose to do with disposable leisure funds, within a time and budget you have set in advance. The moment it stops feeling that way, we want you to use the tools on this page or contact our support team. We are here to help, not to judge.
2. Age Restriction — 18+ Only
All gambling services offered by extrabet are strictly for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player, without exception. We do not offer any gambling product or service to anyone under the age of 18, and we take extensive measures to verify that all registered players meet this age requirement.
Age Verification Process
During the registration process, every player is required to confirm their date of birth. Where our system flags an account for age verification — or where a player attempts to process a withdrawal for the first time — we will require the submission of a valid government-issued identity document (National Identity Card, passport, or driving licence) that confirms the player is 18 or older. Accounts that fail age verification are suspended immediately and any funds held in those accounts are handled in accordance with our Terms & Conditions.
Protecting Minors
If you share a device with children or young people under the age of 18, we strongly encourage you to take the following precautions:
- Use a strong, unique password for your extrabet account that young people in your household cannot access.
- Always log out of your extrabet account when you have finished your session, especially on shared devices.
- Consider using device-level parental control software to restrict access to gambling websites on devices used by minors.
- Never share your login credentials with anyone, including family members or friends.
- If you believe a minor has accessed your extrabet account, contact our support team at support@extrabet immediately.
⚠️ Zero tolerance policy: extrabet operates a zero-tolerance policy towards underage gambling. Any account found to be operated by a person under the age of 18 will be permanently closed without notice. Any deposits made by a minor will be refunded to the payment method used, minus any winnings generated, which will be forfeited in full.
3. Deposit Limits
Setting a deposit limit is one of the most effective ways to ensure your gambling spending stays within a budget you are comfortable with. extrabet allows you to set deposit limits across three time periods: daily, weekly, and monthly. All deposit limits are denominated in Bangladeshi Taka (BDT).
How Deposit Limits Work
- Daily limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay) within any 24-hour rolling period.
- Weekly limit: The maximum you can deposit within any rolling 7-day period.
- Monthly limit: The maximum you can deposit within any rolling 30-day period.
You can set, view, and adjust your deposit limits from the Responsible Gaming section of your account settings at any time. Once a limit is set, it takes effect immediately — you cannot deposit more than your chosen cap until the period resets or you request an increase.
Increasing or Removing a Deposit Limit
Reducing your deposit limit takes effect immediately. However, if you request an increase to a deposit limit — or wish to remove a limit entirely — a mandatory 72-hour cooling-off period applies before the change comes into force. This delay is intentional: it gives you time to reconsider the decision without the influence of in-session impulses.
Tip for Bangladeshi players: Before you start playing, decide on a monthly gambling budget that comes from your disposable income only — never from money set aside for rent, food, bills, or savings. Setting a monthly deposit limit equal to that budget is the simplest way to make sure you never spend more than you planned.
4. Time-Out Features
A time-out is a temporary break from the extrabet platform. It is designed for players who feel they need some distance from gambling without making a permanent or long-term commitment. Time-outs are available in the following durations:
- 24 hours
- 48 hours
- 7 days (1 week)
- 14 days (2 weeks)
- 30 days (1 month)
- 42 days (6 weeks)
During a time-out period, your account is locked. You will not be able to log in, place bets, deposit funds, or access any gambling features on the platform. Any promotional or marketing communications from extrabet will also be suspended for the duration of your time-out.
Session Time Reminders
Separate from time-out, you can enable session time reminders that appear as on-screen notifications during your play. These reminders will alert you at your chosen interval (15, 30, or 60 minutes) to let you know how long you have been playing in the current session and prompt you to decide whether to continue or stop. This feature is particularly useful for players who find that time passes quickly during extended gaming sessions.
Activating a Time-Out
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1
Log in to your extrabet account
Access your account from the login page and navigate to Account Settings.
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2
Open the Responsible Gaming section
Find the Responsible Gaming tab within your account settings panel.
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3
Select "Take a Time-Out"
Choose your preferred time-out duration from the available options.
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4
Confirm your selection
Your account will be locked immediately upon confirmation. The lock cannot be reversed before the chosen period expires.
Alternatively, you can request a time-out by contacting our support team directly at support@extrabet. Our team will process your request immediately and confirm the lock by return email.
5. Self-Exclusion
Self-exclusion is a stronger, longer-term measure available to players who feel their gambling has become or is at risk of becoming problematic. When you self-exclude from extrabet, your account is closed or frozen for the duration of the exclusion period, and all marketing communications are permanently suppressed for that period.
Available Self-Exclusion Periods
- 6 months — a medium-term break suitable for players who want to reset their habits
- 1 year — a longer break for players who need more significant distance from gambling
- 3 years — an extended exclusion for players experiencing serious gambling-related difficulties
- Permanent exclusion — an irrevocable, lifelong ban from the platform for players who wish to stop gambling entirely
What Happens During Self-Exclusion
During a self-exclusion period, the following restrictions apply without exception:
- Your account is immediately locked and inaccessible.
- No new accounts may be created by you on extrabet using any email address, phone number, or payment method associated with your existing profile.
- You will not receive any promotional emails, SMS messages, or push notifications from extrabet.
- Any account balance at the time of exclusion will be held securely and returned to you upon your request after the exclusion period ends (for non-permanent exclusions).
- If you attempt to register a new account during your exclusion period and our system identifies you, the new account will be closed immediately.
Ending a Self-Exclusion
For exclusions of 6 months, 1 year, or 3 years, the exclusion will not end automatically. You must actively contact our support team to request reinstatement once the exclusion period has elapsed. A 24-hour reflection period applies before reinstatement is confirmed, giving you the opportunity to reconsider. Permanent self-exclusion cannot be reversed under any circumstances.
⚠️ Self-exclusion is a serious commitment: extrabet treats all self-exclusion requests with the utmost seriousness. We will not accept requests to shorten or cancel a self-exclusion period before it has expired, regardless of the reason given. If you are considering self-exclusion, we encourage you to contact our support team first — we are here to discuss your options with no pressure and no judgment.
6. Recognising the Warning Signs
Problem gambling can develop gradually, and the early signs are not always obvious — even to the person experiencing them. The following behaviours are common indicators that gambling may be moving from entertainment into something more harmful. If you recognise any of these patterns in yourself or someone you care about, please read the Getting Help section below.
Spending more money on gambling than you originally planned, or increasing bet sizes to chase a "big win" after a loss.
Gambling with money that should be used for essential expenses such as rent, food, bills, or loan repayments.
Feeling anxious, irritable, or restless when you are not able to gamble, or feeling a compulsion to return to gambling as soon as possible.
Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
Borrowing money, selling possessions, or taking out loans to fund gambling activity.
Continuing to gamble despite repeated promises to yourself or others that you would stop or cut back.
Gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions.
Neglecting work, family responsibilities, social relationships, or personal health because of time spent gambling.
Remember: Recognising a problem is the first — and most important — step. If you have identified one or more of the above warning signs, you are not alone, and help is available. Contact the extrabet support team at support@extrabet, use the self-exclusion or time-out tools described on this page, or reach out to one of the independent support organisations listed in the Getting Help section below.
7. Self-Assessment Questionnaire
The following questions are drawn from widely used problem gambling screening tools. Answer honestly — your responses are for your own reflection only and are not submitted to extrabet. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or use one of the self-management tools available on your account.
Have you ever spent more time or money gambling than you intended when you started?
Have you ever gambled to recover money that you previously lost (chasing losses)?
Have you ever neglected work, studies, or family obligations because of gambling?
Have you ever felt guilty, ashamed, or anxious about your gambling behaviour?
Have you ever borrowed money or sold something to get funds for gambling?
Have you ever hidden your gambling activity from family members or close friends?
Have you ever tried and failed to cut back or stop gambling?
Do you find yourself thinking about gambling when you are doing other activities?
Scoring guidance: 0–2 "Yes" answers — your gambling behaviour appears to be within a healthy range, though continued self-monitoring is recommended. 3–4 "Yes" answers — there are some signs of at-risk behaviour; consider using deposit or session limits. 5 or more "Yes" answers — there are strong indicators of problem gambling; please contact our support team or a professional gambling support service as soon as possible.
8. Getting Help
If you believe your gambling has become — or is at risk of becoming — a problem, taking action early is the most important thing you can do. extrabet offers direct support, and there are also independent organisations that specialise in helping people affected by problem gambling. All support services listed here are confidential.
Contact extrabet Support
Our support team is available 24 hours a day, 7 days a week. You can reach us at support@extrabet. When contacting us about a responsible gaming matter, please use the subject line "Responsible Gaming — Help Needed" so that your message is immediately routed to a trained member of our responsible gaming team. We will respond as a priority. You can request any of the following directly via email:
- Immediate account time-out (any duration)
- Self-exclusion (any period, including permanent)
- Deposit limit reduction (takes effect immediately)
- An activity statement showing your gambling history
- A referral to an external gambling support resource
- Temporary account suspension while you consider your options
Independent Support Organisations
The following organisations provide free, confidential, non-judgmental support for people experiencing gambling-related difficulties. We encourage any player who feels they need professional support to contact one of these services:
- Gamblers Anonymous — A global peer-support fellowship for people who want to stop gambling. Meetings and online resources are available internationally.
- GamCare — A leading provider of information, advice, and support for problem gambling. Free helpline and online chat available.
- BeGambleAware — Provides free information, advice, and support for people affected by gambling problems, including friends and family members.
- Your local mental health professional — Problem gambling is a recognised mental health condition. A qualified counsellor or psychologist can provide tailored, confidential support.
For friends and family: If you are concerned about a family member's or friend's gambling behaviour, you can also contact our support team at support@extrabet. With the account holder's consent, we can work with you to put protective measures in place. Even without that consent, we can provide guidance on how to approach the conversation and what external resources are available.
Ready to Play Safely on extrabet?
Set your limits, activate your safety tools, and enjoy cricket betting, slots, and live casino games responsibly. Our team is always here if you need support. 18+ only.